Something not right? We’ll put it right.
We want you to be happy with everything you buy from us. Pick whatever fits your situation below, or just get in touch and we’ll sort it quickly and fairly.
What’s happened?
My grow failed
Covered for life by our grow guarantee.
Free replacement →I’ve changed my mind
14 days to cancel unopened items.
Cancel or return →Damaged or missing
Tell us within 14 days of delivery.
Replace or refund →Equipment is faulty
Covered by your legal rights.
Repair or replace →Parcel lost
Not arrived after 7 working days.
We’ll chase it →Grow failed? It’s on us.
Our grow kits, liquid cultures, grain spawn, substrate, spore syringes and spore swabs are covered by our Lifetime Grow Guarantee. Email us your order number and a couple of photos and we’ll help you work out what happened and send a free replacement.
14 days to cancel
You can cancel your order for a full refund if you let us know within 14 days of receiving it. You then have a further 14 days to send the items back. Items need to be unopened and unused, and return postage is down to you unless the item was faulty or we sent the wrong thing.
Want to cancel before it’s been sent? Contact us as soon as possible, ideally the same day, and we’ll stop it going out.
For hygiene and safety reasons we can’t take these back once the seal or packaging has been opened:
- Spore syringes, spore swabs and liquid cultures
- Sterile items such as needles, petri dishes, gloves, masks and wipes
Grow kits, fruiting blocks, grain spawn and substrate can’t be returned just because you’ve changed your mind. They’re still covered by our Lifetime Grow Guarantee though.
Damaged, faulty or missing items
Let us know within 14 days of delivery and send photos where you can. We’ll send a replacement or refund you, whichever you’d prefer, at no cost to you. This doesn’t affect your rights under the Consumer Rights Act 2015.
Equipment and electrical items
Incubators, LED lights, scales and flow hoods aren’t covered by the grow guarantee, but they are covered by your normal legal rights. Get in touch and we’ll help you troubleshoot first, as lots of problems turn out to be settings rather than faults. If it is faulty, we’ll repair, replace or refund it. We can’t cover misuse, a blown fuse or normal wear and tear.
Contamination
Spot contamination when a product arrives? Send us photos straight away and we’ll replace it. If it shows up later in your grow, the grow guarantee covers it, and we’ll help you work out how it got in, as it’s usually something in the environment that’s easy to fix next time. Our guide to spotting contamination is a good place to start.
Lost or misdelivered parcels
Not turned up 7 working days after dispatch, or the tracking says it’s gone somewhere it shouldn’t have? Contact us and we’ll chase the courier and send it again if it can’t be found. If tracking shows it reached your address and went missing from there, please report it to the courier too.
How to return an item
- Email usSend your order number and what you’d like to return to hello@magicalspores.co.uk.
- Get the detailsWe’ll reply with where to send it and anything else we need.
- Post it backUse a tracked service and keep your proof of postage.
When you’ll get your money
- Refunded within 14 days of us receiving and checking your return
- Paid back by bank transfer to the account you paid from
- Cancelling a whole order? We’ll refund the standard delivery charge too
Be nice to us
We’re a small team and we’ll always try our best for you. We just ask that people treat us with respect, and we do reserve the right to refuse service to anyone who’s abusive to our staff.